Privacy Policy – EB Technologies

1. Who We Are

This Privacy Policy applies to EB Technologies, a trading name of EB Services Ltd (C61749), a company registered in Malta. We provide IT infrastructure, networking, cybersecurity, server management, VoIP, and related IT services to businesses across Malta.

Data Controller: EB Services Ltd (C61749)
Email: info@ebservices.eu
Website: www.ebservices.eu

2. What Data We Collect

We collect personal data in the following ways:

Contact form: Name, company name, email address, phone number, service enquiry, preferred contact method and best time to reach you.
Live chat (3CX): Name, email address, and the content of your chat or call session.
WhatsApp: Your WhatsApp display name and message content when you contact us via our WhatsApp Business account.
Cookies: Basic session cookies used by the live chat widget (3CX) and standard browser cookies. We do not use tracking or advertising cookies.

3. Why We Collect Your Data

We use your personal data only for the following purposes:

To respond to your enquiry or service request
To schedule and conduct meetings or consultations
To provide and manage IT services under a service agreement
To comply with our legal obligations

We do not use your data for marketing without your explicit consent. We do not sell, share, or transfer your data to third parties for commercial purposes.

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), our legal basis for processing your personal data is:

Legitimate interest — to respond to business enquiries and manage client relationships
Contract — to fulfil a service agreement with you or your organisation
Legal obligation — where required by Maltese or EU law
Consent — where you have explicitly agreed (e.g. via the GDPR checkbox on our live chat)

5. How Long We Keep Your Data

Enquiry data (contact form, chat): retained for 12 months from last contact, then securely deleted
Client data (under a service agreement): retained for the duration of the contract plus 5 years for accounting and legal purposes
Chat logs (3CX): retained for 30 days as stated in the GDPR notice presented at the start of each session

6. Your Rights Under GDPR

You have the following rights regarding your personal data:

Right of access — request a copy of the data we hold about you
Right to rectification — ask us to correct inaccurate data
Right to erasure — ask us to delete your data ("right to be forgotten")
Right to restrict processing — ask us to limit how we use your data
Right to object — object to our processing of your data
Right to data portability — request your data in a portable format

To exercise any of these rights, contact us at info@ebservices.eu. We will respond within 30 days.

7. Third-Party Services

We use the following third-party services that may process your data:

Formspree — processes contact form submissions. Privacy policy: formspree.io/legal/privacy-policy
3CX — provides our live chat and telephony platform. Privacy policy: www.3cx.com/privacy-policy
WhatsApp Business — messaging platform operated by Meta. Privacy policy: www.whatsapp.com/legal/privacy-policy
Netlify — website hosting provider. Privacy policy: www.netlify.com/privacy

All third-party providers are GDPR compliant and process data only as required to deliver their service.

8. Data Security

As an IT security company, we take data protection seriously. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data transmitted via our contact forms and chat systems.

9. Complaints

If you believe we have handled your data unlawfully, you have the right to lodge a complaint with the Malta Information and Data Protection Commissioner (IDPC):

IDPC Malta
2, Airways House, High Street, Sliema SLM 1549, Malta
Email: idpc.info@idpc.org.mt
Website: www.idpc.org.mt

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.